SUPPORT

FAQ

_ORDERS AND SHIPMENTS

  • How long will my order take to arrive?

    P D PAOLA is committed to shipping your order within 24 hours. From that moment, delivery time for orders shipped to Spain (Mainland) is up to 3 business days for standard shipping and up to 24h for express shipping. Orders shipped to the Canary Islands, Ceuta and Melilla will be sent via Standard Mail (Correos), and delivery times may vary.

    Orders shipped to other EU countries have expected delivery times ranging from 2 to 5 business days. Orders to non- EU countries may take up to 10 business days, depending on the shipping country. 

  • Can I cancel my order?

    All shipped orders cannot be cancelled. If you wish to cancel your order, send us an email at help@pdpaola.com letting us know and we’ll do as much as we can. You can also manually cancel your orders on your user profile page. If you don’t see a “Cancel” button, it is very likely that your order is has already been dispatched.

  • Do you ship worldwide?

    P D PAOLA ships worldwide. Please note that some international shipments may be eligible for additional custom fees and taxes. In all cases, P D PAOLA will issue the necessary paperwork to ensure the parcel is cleared from customs, although any additional charge will be the buyer’s responsibility.

  • Where is my order?

    We want you to be in control of your order at all times. For that reason, once we ship your order we will send you a confirmation email with a link from which you will be able to track your order live. You will also find the tracking link on your user profile page, under “My Orders”.

    If you have any doubts about the delivery of your order, you can contact our courier Customer Service desk by calling +34 935 078 069.

  • What if I want to change my shipping address?

    Unfortunately, once your order has been shipped, the shipping address cannot be changed. Any change of address after the order has been shipped will have an additional cost of 4,95€ that will need to be paid by bank wire transfer of by PayPal to the following account: info@pdpaola.com

    If you order has not been dispatched yet, contact us immediately at help@pdpaola.com 

  • What if I receive my order in bad condition?

    P D PAOLA only sells items in perfect condition. If you happen to receive any faulty items, please contact us immediately at help@pdpaola.com


_RETURNS AND EXCHANGES

  • What is your return policy?

    P D PAOLA does NOT accept returns except when the items were delivered in bad condition or with any manufacturing flaws.

    If you have received a faulty item, please contact us immediately.

  • Can I make an exchange?

    Exchanges are accepted under the following circumstances:

    - I received my order in bad condition

    - I got my size wrong and I’d like to change sizes

    - The product is not what I expected and I’d like to exchange it for another one

    - In all cases, all products sent back for an exchange need to be in perfect condition and with no evident signs of use, otherwise we will not be able to proceed with an exchange. It is your responsibility to provide the correct packaging to make sure all items arrive at our facilities in perfect conditions. If you are struggling to find the right packaging, you may use the small carton box you received with your initial order.

    - In order to ask for an exchange, contact us on help@pdpaola.com

    - After our confirmation, you can goa head and send us your items through Standard Mail to the following address:

    P D PAOLA
    C. Deu i Mata 117-121, 1o 2a
    08029 Barcelona
    Spain

_GENERAL INFORMATION

  • How many languages is it possible to browse in?

    The browsing languages are Spanish and English.

  • Are out-of-stock items restocked?

    If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.

  • Is it possible to receive periodic information via email about P D PAOLA's latest new products and offers?

    Yes. By simply entering your email to the Newsletter text box you will receive information on P D PAOLA’s latest products and news.

  • Can I cancel my P D PAOLA Newsletter subscription?

    You can easily cancel your subscription by clicking on the “Unsubscribe” button from your last email.

  • How can I be sure that I've made my purchase correctly?

    Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service at info@pdpaola.com.

  • Can I remove items from my order?

    Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.