COMPANY

TERMS AND CONDITIONS

  • INTRODUCTION

    P D PAOLA offers you an online purchasing service which allows you to purchase a selection of the items available at our stores from your computer. You can also benefit from promotions, gifts and exclusive offers.

    Below, we invite you to review the general conditions of sale which regulate the purchase of P D PAOLA products via this Website. Therefore, use of this Webpage implies your acceptance of these general conditions of sale. However, if you have any queries regarding the same, please contact our Customer Services department (help@pdpaola.com)

  • OUR DETAILS

    The following conditions regulate the sale of products featured on this Webpage by the company:

    SASMAT Retail S.L (hereinafter, “P D PAOLA”)
    c. Joaquim Molins 5, 4o 4a
    08028 Barcelona
    Spain

    Registered at Mercantile Register of Barcelona under Volume 2909, Folio 135, Sheet T 49020 and with Corporate Tax ID no. ES-B55670228

  • CONTRACT

    · Availability of the service

    Please make sure that you are over 18 before placing an order on pdpaola.com.

    · Purchase guarantee

    Each product features the following details:

    - Name of the article
    - Photo of the article
    - Description of the article
    - Available sizes
    - Technical information
    - Care instructions
    - Size guide
    - Price (in the corresponding currency)

    P D PAOLA has made every effort to display the colours of the items as realistically as possible. However, the colour of the garments that appear on the screen may be subject to changes depending on the quality of your computer monitor. Therefore, P D PAOLA cannot guarantee that the colours that appear on your monitor are a true representation of the actual colours.

    Special offers, promotions or discounts will be valid until the indicated date or while stocks last.

    · Purchase procedure

    Select the articles you wish to purchase and add them to the shopping basket, by clicking on the corresponding icon.

    The shopping basket contains the reference of the selected item, its name, size and price in the corresponding country (including taxes). The quoted price does not include transport costs, which will vary according to the delivery method selected.

    To proceed with the purchase, the user’s personal details will be required and will be included on our database in order to process the order and simplify future purchases via the Website. The personal details provided by users will be treated in accordance with our Privacy Policy. Users may, at any moment, access the personal details they have provided and information on the orders they have placed. P D PAOLA reminds users that their personal details must be as accurate as possible in order to avoid any confusion or errors in the dispatch of the item(s) purchased. Furthermore, wherever expressly requested by users, they will receive information and publications relative to P D PAOLA by post and/or SMS.

    Once the order has been completed, and before the order is dispatched, the user will be provided with an itemised summary of the order, identifying the item(s) purchased, the total price (including transport and taxes) and the order delivery details, in order for the user to confirm this by clicking on the 'Confirm payment' button.

    Purchases may be paid for using a credit or debit card (Visa, Visa Electron, MasterCard, Solo, Maestro and American Express), or via PayPal. Payment method other than the ones specified in the present conditions of sale will not be accepted. For payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct.

    Once the transaction has been confirmed, the order number will be displayed on the webpage, allowing users to track the order from their computer at any moment.

    An e-mail will also be sent to the address indicated by the user, with a description of the order and the personal details provided. If you do not receive this e-mail, this could be due to a temporary communications problem in the network or an error in the e-mail address entered. In both cases, P D PAOLA advises the user to contact Customer Services.

    · Availability of products

    If, at the time the order is issued, our warehouse detects that there are no stocks of any of the products included within it, P D PAOLA will make every effort to locate the item. If this is not possible, the user will be notified immediately. In addition, the amount charged for the unsent item will be refunded to the customer, using the same payment method used to purchase the item.

  • DELIVERY

    Delivery of items purchased at pdpaola.com will be carried out via our local courier company and delivered in approximately 2 to 3 business days for standard shipping and in 24 hours for Express Shipping. Shipping for all orders to Spain (Mainland) over 30€ will be free of charge. Any order below 30€ will be charged with a shipping fee of 3,95€.

    Express shipping is available for Spain Mainland only and has a shipping fee of 7,95€
    The Express Shipping option will not be available during sale periods or special promotions.

    In order to avoid any delivery problems (incorrect addresses, nobody at home, etc.), you must complete the applicable form correctly and it is compulsory to leave a contact telephone number in the corresponding field.

    Orders can be tracked via the pdpaola.com Webpage, indicating the location of the goods at each moment until final reception.

    The delivery cost is calculated according to the delivery method chosen and the items purchased. The exact transport cost will be calculated every time an item is added to the shopping basket, and will be displayed on the order summary page that appears before the customer confirms the order by pressing the ‘Confirm Payment’ button, and before the credit card or debit card details are entered.

    Orders cannot be delivered to PO boxes.

    The delivery charges may be altered at any time without prior notice. Said change shall become effective from the moment the modification appears in the help pages and in the contract published on this Webpage. In all cases, the delivery charges that appear at the moment the order is placed shall apply.

  • CONTACT

    For any queries or suggestions, you may contact P D PAOLA by e-mail or by post at the following address:

    P D PAOLA
    Customer Service
    C. Joaquim Molins 5, 4o 4a
    08028 Barcelona
    Spain

    Our Customer Service phone number is: +34 930 089 622.
    Our service hours, Monday to Friday from 9am to 7pm.

    pdpaola.com is open for business 24 hours a day, 7 days a week, 365 days a year.