Does my purchase include a warranty?
PDPAOLA responds to the lack of conformity of the products bought for a period of 3 years from the moment of purchase. According to the warranty, PDPAOLA will repair or replace manufacturing faults within a 3-year period. The warranty applies exclusively on products manufactured by PDPAOLA and purchased through authorized selling channels.
To maintain your jewelry in perfect condition, we’ve curated a beautiful packaging to ensure that you can enjoy your jewels to the maximum while having reusable storage options. This packaging consists of:
- The forever pouch: super elegant multifunctional accessory.
- The Secret-keeping Box: made to keep your jewels safe and protected like the most precious treasure.
- The Mini Pouches: small and exquisite little pouch, perfect for keeping your jewels safe and close to you.
If you want more information about the maintenance of your jewelry, please check our online jewelry-care guide.
To benefit from our warranty, get in touch with our Returns Center and our customer service team will be happy to help.
- If your purchase reference begins with SC001, OC1: inside Spain please click on this link / outside Spain please click on this link.
- If your purchase reference begins with SC002, OC2, SC005, PDPxxUK: please click on this link.
- If your purchase reference begins with PDP, GE: please click on this link.
Your request will be accepted within 24–48 hours. You will then receive all the instructions to follow by email.
If you cannot register your return request, please contact our happiness ambassadors at [email protected] so that they can assist you in a timeframe of 24–48 working hours.
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