In which cases can I return an item?

All orders placed from November 24th, benefit from an extended return period until January 31st. Outside this period, you have 30 days from the date of receipt to return or exchange your order. All of our jewelry has a 3-year quality guarantee.

In all the following assumptions, whenever it is not related to a personalized item:

  • I chose the wrong size
  • The product is not what I expected
  • I received my order in poor conditions

In all cases, the returned products must be in perfect condition and show no evident signs of use, or else no return will be carried out. It is your responsibility to provide adequate packaging to make sure that the items arrive to PDPAOLA in perfect conditions. If you have trouble finding a suitable packaging, we recommend using the original box that your order came in. If the items are received in poor conditions, we won’t be able to carry out the return as requested.


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