What should I do to make a return?
All orders placed from November 23rd, benefit from an extended return period until January 31st. Outside this period, you have 30 days from the date of receipt to return or exchange your order. All of our jewelry has a 3-year quality guarantee.
To return your jewel(s), please enter into our Returns center:
- If your purchase reference begins with SC001, OC1: inside Spain, please click on this link / outside Spain, please click on this link.
- If your purchase reference begins with SC002, OC2, SC005, PDPxxUK: please click on this link.
- If your purchase reference begins with PDP, GE: please click on this link.
Your request will be accepted within 24–48 hours. You will then receive all the instructions to follow by email.
If you cannot register your return request, please contact our happiness ambassadors at [email protected] so that they can assist you in a timeframe of 24–48 working hours.
Check here the return options based on your geographical area:
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