Terms & Conditions

Shipping

GENERAL INFORMATION

  • All orders are prepared within 24 business hours starting from the order confirmation date. This may vary during sales or promotions. If you think your order is delayed, you can contact our customer service team through the following form.
  • Important note* : Remember that delivery times may be affected in times of high volume (such as Black friday, Christmas ..)
  • PDPAOLA ships worldwide. Below you will find further details on shipping costs for every shipping country and shipping methods.
  • For all orders shipped to Spain, the selected courier in charge of the transportation and delivery of your order is Envialia. Should you have any comments, questions or suggestions, please contact us
  • For international orders, orders are passed through to international courier companies who take care of air transportation.
  • Unfortunately we are not able to ship to PO Boxes.
  • As soon as your order is dispatched, we will send you a confirmation email from which you will be able to track your order. You can also track your order in "Track My Order". In the event that you are not at the shipping address upon delivery, the courier company will contact you in order to reschedule a second delivery attempt at your convenience.
  • Orders of €200 or more that have enjoyed free shipping will have a fee of €5.90 in concept of management fees, in case of full return of the order. Or its equivalence in the following currencies: 5.13 GBP, 7.25 USD, 589.94 JPY.


SHIPPING EXPENSES

SPAIN (MAINLAND), PORTUGAL

  • Orders over 30€ - FREE SHIPPING
  • Orders under 30€ - 3,95€
  • Delivery time
    • Express: Once the order is prepared, the shipping time is in 24 working hours, in case your order has been placed before 4pm (CET), and 48 working hours if done after 4pm (CET).
    • Standard: Once the order is prepared, the shipping time is in 3 working days, in case your order has been placed before 4pm (CET), and 4 working days if done after 4pm (CET).

BALEARIC ISLANDS

  • Orders over 50€ - FREE SHIPPING
  • Orders under 50€ - 8,95€
  • Delivery time:
    • Express: Once the order is prepared, the shipping time is in 24 working hours, in case your order has been placed before 4pm (CET), and 48 working hours if done after 4pm (CET). For shipments to the Balearic Islands the process can take up to 24 additional hours.
    • Standard: Once the order is prepared, the shipping time is in 3 working days, in case your order has been placed before 4pm (CET), and 4 working days if done after 4pm (CET). For shipments to the Balearic Islands the process can take up to 24 additional hours.

EU COUNTRIES

  • Orders over 70€ - FREE SHIPPING
  • Orders under 70€ - from 3,95€ (France, Germany, UK, Italy and Netherlands). Shipping prices vary in other EU countries.
  • Delivery time:
    • Express: Only valid for Portugal, France, Germany, UK, Italy and Holland. Once the order is prepared, the shipping time is in 24 working hours, in case your order has been placed before 4pm (CET), and 48 working hours if done after 4pm (CET). 
    • Standard: Once the order is prepared, the shipping time is in 3-5 working days. Exceptions: Bulgaria, Estonia, Greece, Lithuania, Latvia, Ireland and Finland the shipping time is 6 to 8 working days.

    NON EU COUNTRIES

    • Orders over 100€ - FREE SHIPPING
    • Orders under 100€ - from  15€. Prices may vary depending on your region.
    • Delivery times
      • Standard: Once the order is prepared, the shipping time is in 5-11 working days.

    Shipments to non-European Union countries may be liable for customs taxes and additional fees. In all cases, these costs will be the responsibility of the buyer and will be settled at the given customs office. PDPAOLA is committed to taking care of all the required paperwork in order for the parcel to clear customs.

    EXCEPTIONS* : 

    For logistical reasons shippings in next countries are not available for the moment:

    Afghanistan, Åland Islands, Andorra, Angola, Anguilla, Antigua & Barbuda, Armenia, Aruba, Azerbaijan, Bahamas, Barbados, Belarus, Benin, Bermuda, Bhutan, Bolivia, Botswana, Bouvet Island, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Cuba, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Eritrea, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Grenada, Guadeloupe, Guernsey, Guinea, Guyana, Heard & McDonald Islands, India, Indonesia, Isle of Man, Jamaica, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Laos, Lesotho, Liberia, Libya, Macao SAR China, Madagascar, Malawi, Maldives, Mali, Malta, Martinique, Mauritania, Mayotte, Mongolia, Montserrat, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, Niger, Nigeria, Niue, Norfolk Island, North Korea, North Macedonia, Oman, Pakistan, Palestinian Territories, Papua New Guinea, Pitcairn Islands, Réunion, Russia, Rwanda, Samoa, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, South Sudan, Spain (Canarias, Ceuta, Melilla), St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Switzerland, Syria, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, Ukraine, Uzbekistan, Vanuatu, Vatican City, Venezuela, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.