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What can I do if I received the wrong piece of jewelry?

If you have received a piece that does not match your order, you can request a return or replacement through the following link.

If you experience any difficulties while submitting your request, our Customer Care team will be happy to assist you. Please contact us through this form.

Once all the required documentation has been received, your case will be reviewed within 24 to 48 hours.

Wrist size (mm)	Wrist size (in)	Desired size
45 - 55 mm	1.77 - 2.16 in	S
50 - 60 mm	1.96 - 2.36 in	M

Internal diameter(mm)	Internal diameter(in)	Desired size
15,3 mm	0.60 in	8*
15,9 mm	0.63 in	10
16,5 mm	0.65 in	12
17,1 mm	0.67 in	14
17,8 mm	0.70 in	16
18,4 mm	0.73 in	18*

Desired size	spain / italysp / it	france / germanyfr / de	UK / australiauk / au	US / canadaus / ca	japan / chinajp / ch
8	8	48	I - J	4.5 - 5	8
10	10	50	K	5.5	9
12	12	52	L - M	6 - 6.5	11
14	14	54	N	6.75 - 7	13
16	16	56	O - P	7.5	15
18	18	58	Q	8	17

What can I do if I received the wrong piece of jewelry?

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