Can I cancel my order?

All shipped orders cannot be cancelled.

If you wish to cancel your order, let us know as soon as possible by contacting our customer service here, and we will do as much as we can to proceed to this cancellation.

You can also manually cancel your orders on your user profile page.

If you don't see a "Cancel button", it is very likely that your order has already been dispatched.

 

*If your request is about a Mexican order, please contact us through this link.


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