What warranty is offered with your products?
All our products come with a three-year warranty from the date of your order’s delivery.
The warranty is valid against any defects in our materials and/or workmanship.
This warranty does not include insurance against physical or accidental wear and/or damage.
To maintain your jewelry in perfect condition, check our online jewelry-care guide.
To benefit from our warranty, get in touch with our Returns Centre and our customer service team will be happy to help.
- If your purchase reference begins with SC001, OC1: inside Spain please click on this link / outside Spain please click on this link.
- If your purchase reference begins with SC002, OC2, SC005, PDPxxUK: please click on this link.
- If your purchase reference begins with PDP, GE: please click on this link.
Your request will be accepted within 24–48 hours. You will then receive all the instructions to follow by email.
If you cannot register your return request, please contact our happiness ambassadors at [email protected] so that they can assist you in a timeframe of 24–48 working hours.
Have more questions?Submit a request